Important information about your data and how we use it

This Privacy policy aims to give you information about how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.

 

About Orosport International Limited.

Orosport is the trading name of Orosport International Ltd, registered in the UK, Company number 11977728, registered office 30 Maxwell Drive, Crindledyke Farm, Carlisle, Cumbria, CA6 4EB (hereafter referred to as Orosport). We are affiliated with Elite Gymnastics wear, GK and Sylvia P.

 

The Personal Information we collect

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with us. We do not store any other personal data or any specific information such as payment card details.

We do not share any of those details with any other 3rd party outside Orosport.

 

Length of time we retain personal information.

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you. In the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Children and Safeguarding

Orosport are aware that the majority of our end-user customers are children but we will not process any information you provide us for direct marketing unless you give us your permission. This will be by parental /guardian consent that you are aware data has been supplied to us and are happy for it to be used to support purchases, product interaction and Social Media posts.

 

The GDPR includes the following rights for individuals and as a firm we adhere to these:

  • The right to be informed;
  • The right of access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object; and
  • The right not to be subject to automated decision-making including profiling.

We have a system in place for any individual wanting their details to be removed in whole or in part from our databases. You can either phone us or opt out from receiving emails via our website or a link contained in one of our emails that have been sent to you.

To exercise any of these rights you can contact us by:

  • Writing to us at our registered address: 30 Maxwell Drive, Crindledyke Farm, Carlisle, Cumbria, CA6 4EB
  • Telephone our office on: 07828561890 or 07786363561
  • Send an email to info@orosport.co.uk

Follow the opt out link on our web site https://www.orosport.co.uk or via the link contained in one of our emails that have been sent to you

 

If anyone of our customers asks for the data we hold on them:

We will not charge for complying with a request. We will comply within a month. We can refuse requests that are manifestly unfounded or excessive.

If we refuse a request, we will tell the individual why and that they have the right to complain to the supervisory authority and to a judicial remedy. We must do this without undue delay and at the latest, within one month. Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it within Orosport. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Orosport manages your personal data please send an email to info@orosport.co.uk. If you are still not satisfied you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.